Refund Policy

August 1st, 2026

At ProLevel CRM, Inc., we strive to ensure our customers are satisfied with their experience. This Refund Policy outlines the conditions under which refunds may be issued.

Subscription and Payment

• All payments for subscriptions, upgrades, and renewals are non-refundable unless otherwise stated.

• By subscribing to our services, you agree to recurring billing according to your selected plan.

Cancellation

• You may cancel your subscription at any time through your account settings.

• Cancellation will stop future billing, but no refunds will be provided for the remaining period of your current subscription.

Exceptions

Refunds may be considered under the following circumstances:

• Duplicate payment due to a technical error.

• Failure of service delivery caused by system malfunction not resolved within a reasonable timeframe.

• Unauthorized charges proven to be made without your consent.

Requesting a Refund

To request a refund, please contact our support team at [email protected] within 7 days of the transaction. Include:

• Your full name

• Account email

• Transaction ID

• Reason for the refund request

Processing Time

Approved refunds will be processed within 7–10 business days to the original payment method.

Changes to This Policy

ProLevel CRM reserves the right to modify this Refund Policy at any time. Updates will be posted on this page with a revised effective date.